Higher standards. Real impact.
We build and runyour offshore team.
Valtiera Group recruits, trains and manages dedicated teams for US businesses — outbound sales, customer support, back office, technical support and data. Clear, neutral-accent English, screened before you ever interview them. You pick your people. We handle everything else.
People
We recruit against a defined standard, you approve every hire, and we manage them to performance.
Operations
Documented processes, daily quality assurance, and daily, weekly and monthly reporting you can act on.
Technology
Modern operational tooling, integrated with the systems you already run.
Growth
Capacity that expands with demand, without the lead time of domestic hiring.
Our premise
Most outsourcing fails for operational reasons, not economic ones.
The cost case for outsourcing is rarely the problem. The failures happen elsewhere: the wrong people hired, training that never happened, and no management structure after the first month.
Valtiera Group is built around those three failure points. We recruit against a defined standard rather than filling a seat. We train before anyone touches live work. And we manage performance continuously, with quality assurance and reporting included in every engagement rather than sold as an upgrade.
That is what a higher standard means in practice. It is an operating model, not a promise.
What we operate
Six service domains, delivered as managed functions.
Each domain is operated to defined performance standards with a named account lead. We are accountable for output, not for hours supplied.
Customer Experience
Voice, email and chat support teams trained on your product, your tone and your escalation policy.
Outbound prospecting, appointment setting, lead qualification and pipeline development against your list and your criteria. View the outbound program
Back Office Operations
Transaction processing, CRM management, scheduling, document handling and administrative support.
Technical Support
Tier 1 and Tier 2 helpdesk, ticket triage and technical resolution.
Data Services
List building, data acquisition and enrichment, skip tracing, research and data hygiene.
AI & Technology-Enabled Operations
Automation and AI-assisted workflows applied where they reduce cost per transaction, with people retained where judgement is required.
Track record
The same team that built Galaxy Call Centers.
Deals closed for clients
Seller conversations
United States client accounts served
Agents at peak
Valtiera Group is the new name of Galaxy Call Centers. These figures are our own, built under the Galaxy name from 2024 to 2026. Read about the change
Where we operate
Operating knowledge, not just operating capacity.
Process discipline transfers between industries. Context does not. We build vertical knowledge into training, quality standards and escalation design.
Who we serve
Built for the businesses where the phone still closes deals.
One operation, pointed at your function. Pick your page.
Real estate investors & students
Cold calling, acquisition management and text blasting on lists we pull for your buy box. From $1,100 a month.
Real estate coaches & educators
We run your students' calling teams; you earn 15–25% recurring on every account.
Home services
Estimate and consultation setting for remodeling, solar and roofing companies.
Insurance agencies
Quote follow-up, policy reviews, renewals and retention from one desk.
Everything else
If it's a telephony role, we can outsource it: support, collections, scheduling, SDR, intake.
Client stories
Eleven video testimonials from investors and operators, collected since 2024.
Client stories
What clients said about us as Galaxy Call Centers.
Real investors, in their own words. Collected 2024–2026 under our previous name. Same team, same clients.
“Three properties under contract in two months, about $100,000 into the company.”
“We appreciate your efforts in managing phone number rotation. It's crucial for preventing spam flags and maintaining call connectivity. Your approach is working well compared to other providers we've used that's always under 40%”
“Very impressed by the service so far!”
Partner program
Introduce us and earn recurring revenue.
If you work with business owners who need a calling team, make the introduction and earn 15–25% of what that client pays us, every month, for as long as they stay. You do not sell, deliver or support anything.
A higher standard together
Tell us which function is holding your business back. We will tell you directly whether we are the right operator for it.